Qantas Confirms Major Data Breach Affecting Millions of Customers

• Oct 12, 2025

Australian airline Qantas has confirmed that personal data belonging to millions of its customers has been leaked online following a major cybersecurity breach. The company said it has taken urgent legal and technical steps to contain the situation and protect affected users from further harm.

In a statement, Qantas revealed that sensitive customer information had been accessed and shared without authorization. While the airline did not specify the exact details of the data compromised, it acknowledged that the breach involved a large number of customers from its frequent flyer and booking databases.

The airline said it had secured a legal injunction from the Supreme Court of New South Wales, where Qantas is headquartered, to prevent the stolen information from being distributed or viewed by third parties. The injunction explicitly bans anyone — including media organizations, hackers, or other individuals — from accessing, releasing, transmitting, or publishing the stolen data in any form.

Qantas stated that its cybersecurity team is working with Australian authorities, digital forensics experts, and data regulators to investigate how the breach occurred and determine the full extent of the exposure. The company emphasized that protecting customer privacy remains its top priority and that additional safeguards have been put in place to prevent similar incidents in the future.

“We are taking every necessary measure to protect our customers and contain the breach,” a Qantas spokesperson said. “We understand the concern this may cause and are working with relevant authorities to ensure the stolen information is removed and cannot be misused.”

The airline has begun notifying affected customers and is advising them to remain alert for suspicious emails, phone calls, or other forms of contact that may attempt to exploit the leaked information.

Cybersecurity experts say such breaches highlight growing risks across the aviation industry, where vast amounts of personal and financial data are stored online. They warn that airlines, given their global operations and customer databases, remain prime targets for cybercriminals seeking to exploit vulnerabilities.

Qantas said it will provide further updates as investigations progress and has urged anyone who believes they may have been affected to contact its customer service team for assistance.