Safaricom has announced that its M-Pesa mobile money service will undergo scheduled maintenance on Monday, April 7, 2025, from 1:00 am to 1:30 am. This 30-minute maintenance is part of Safaricom’s ongoing efforts to improve service quality and enhance customer experience for its millions of M-Pesa users.
During this brief maintenance window, M-Pesa services will be intermittently unavailable, which may lead to some disruptions or limited access for customers. However, Safaricom has reassured users that other services such as calls, data, and SMS will not be affected during this time. The company carefully chose this timing to minimize any inconvenience to its customers.
In a public notice, Safaricom apologized for any disruptions that may arise and expressed gratitude to its customers for their continued support. “We apologize for any inconvenience caused and thank you for choosing us as your trusted service provider,” the company stated, highlighting its commitment to maintaining high-quality services.
M-Pesa, which marked its 18th anniversary on March 6, 2025, has become an essential financial tool for millions of Kenyans since its launch in 2007. Initially designed as a domestic mobile money platform, it quickly became a vital service for many unbanked Kenyans, offering a secure and convenient way to send and receive money, pay bills, and save. Over the years, M-Pesa’s reach has expanded beyond Kenya, establishing it as a major player in mobile financial services across Africa and beyond.
Today, M-Pesa continues to serve millions of users, offering a wide range of financial services. The upcoming maintenance is part of Safaricom’s efforts to ensure the platform remains reliable and capable of meeting the changing needs of customers both in Kenya and internationally.
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